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Archive for July, 2011

10 Reasons Your DSL Broadband Connection Cuts In and Out

Sunday, July 31st, 2011

By: Laura Backes

Sometimes when accessing the Internet, you may notice your connection cuts in and out. This can be frustrating at a minimum and devastating at the worst. So, what can be causing it? If you find that out and fix the problem, you will find your next “surfing” expedition to be smooth sailing. Here are 10 reasons your DSL Broadband connection may be cutting in and out:

  1. Distance: Speed of Internet access and clarity of connection depend on the distance between your home and the telephone exchange that is providing your service. The further away you are from the exchange the more likely there will be interruptions.
  2. Equipment at the exchange: Your ISP/telephone company that provides your Internet service, must keep up with the advancing technology, if they have any equipment that would be considered out-dated in this fast-paced technological world, you could have breaks in your connection.
  3. The Contention ratio: Find out how many other people in your immediate area share the DSL Broadband signal with you. This is the contention ratio. The more people who use the signal means there will be more uploads, downloads  and general traffic which can cause connection problems with your broadband DSL.
  4. Equipment at home: With the amount of power a broadband DSL supplies to your home, you need to make sure your modem and router can handle the speed. Some people have found improved performance of their DSL broadband by trying a different modem or router.
  5. Broadband contract: If your broadband connection seems slower than you expected it would be, take another look at the contract with your ISP. You might have signed up for a slower version of access. If that’s the case, you can contact your provider and change your contract.
  6. Phone line: Broadband DSL is fast and if you have copper phone lines that have not yet been replaced by fiber optic lines, you may experience outages in service. Copper lines just can’t handle the speed.
  7. Extension sockets: Double check your extension socket and make sure it is properly installed. Noise and crackles on the line can result if they are not.
  8. Junction boxes: In the same vein, you’ll want to double check the condition of the junction boxes outside your house. If moisture gets in there, your modem can be upset and the connection reset.
  9. Trees: Yes, trees can be a nightmare. When it is windy the branches can stress the line & which in turn will cause crackling and static within the connection.
  10. Other wireless components: Is it possible that you’re using a cordless telephone and a wireless router? Since they use the same bandwidth, they could be interfering with the connection causing it to slow down, become noisy or cut out.

Once you’ve looked at all the possible causes for the disruption in your DSL Broadband connection, you will be able to take the steps needed to get it fixed.

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Top 10 Broadband ISP’s for 2011 Announced

Saturday, July 30th, 2011

By: Laura Backes

Living in or near a big city will improve your choices in ISP (Internet Service Provider).  Unfortunately, all services are not available in all areas of the country so the top rated provider won’t necessarily be available to all people.  Hopefully one of the top ISP’s will be available to you in your area.

  1. Verizon Fios: Fios definitely leads the pack with their fiber optic network.  Those consumers who subscribe to Fios love it.  They would recommend it to a friend.  They are happy with its speed and reliability.  Only bad thing I can find, other than price, is that it’s only available in 12 states.
  2. Wow! Internet: This cable Internet provider is located in the Midwest and was ranked higher than all other ISP’s in the area.  They received Honorable Mention from Reader’s Choice because there overall rating has been high for two years in a row.  Most consumers are very satisfied with their service and would recommend it to a friend.  Wow! Scored highest in regards to pricing as well as reliability.
  3. Cox: With a significant drop from Wow! Internet this cable based Internet Company was next on the list.  The ratings for reliability and overall satisfaction were just kind of middle of the road.  They are not the worst by a long shot, but consumers did not rave about this service.
  4. AT&T U-verse: As the only other fiber optic Internet provider it seems to speak volumes that it was rated below two other cable ISP’s.  Consumers found that they need customer service more using this ISP and that they weren’t thrilled with the customer service that they received.
  5. Cablevision/Optimum Online: This ISP scored the same overall score as AT&T U-verse, but it scored slightly lower for cost and speed.  Consumers found it to be less reliable than AT&T U-verse.
  6. Insight Broadband: Again, Insight tied with AT&T U-verse and Cablevision for overall score, but scored lower in that they needed repairs more often and found the technical support they got to be unsatisfactory.
  7. Earthlink: The forth in a four-way tie for overall score Earthlink scored significantly lower in speed and reliability than the other 3 ISP’s.  For me the most important factors for my ISP is that it’s fast and reliable.  On the rare occasion that I need help with something I want to be able to reach a service provider in a reasonable amount of time and I want that person to be pleasant to deal with and to help me with my problem.
  8. Comcast: Another big name in cable ISP’s Comcast is in the middle of the pack when it comes to overall score, speed and reliability.  Apparently more than half of the consumers needed repairs or technical support thus bringing the rating down.
  9. Time Warner: A leader at one time, Time Warner cable Internet has fallen behind some stiff competition.  They are still a very strong competitor in Southern markets because of their package offerings for television and Internet.
  10. Wildblue and HughesNet: These two are at the bottom of the list with what Reader’s choice called one of the lowest scores they had ever seen.  These two companies specialize in going into areas where it’s nearly impossible to get any sort of Internet coverage.  They charge higher prices and from the reviews I read their customer service is lacking to say the least.

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10 Reasons DSL Internet is Better than Satellite Internet

Friday, July 15th, 2011

By: Laura Backes

When it comes to selecting a high-speed internet provider there are many different options for customers to choose from depending on where you live. If your only options are DSL (digital subscriber line) or satellite you’re much better off choosing DSL. In order to be an informed consumer, let’s examine the advantages of DSL over satellite internet.

  1. Simple set up – DSL internet is delivered through the existing phone lines connected to your home. There’s no need to run more cable or set up any fancy equipment that would be required for a satellite connection. Your DSL technician will have you all set up within minutes.
  2. Less equipment – Satellite internet required a dish, cable and a sophisticated modem while all that’s required for DSL is a simple, inexpensive modem. As with anything else, the more equipment you have the more chances there are for something to go wrong.
  3. Reliable – DSL is by far the most reliable form of internet available for uninterrupted service. Satellite internet can be affected by atmospheric conditions and many other factors.
  4. Not affected by weather – The biggest problem with satellite internet is the weather. Storms will interrupt your service even if the thunderheads are miles away. DSL will work during bad weather as long as the electricity is still on.
  5. Dish placement – If your home is surrounded by tall trees or buildings, you may have a hard time finding a place where a satellite dish can receive signal. If you don’t have a clear view of the southern sky, satellite internet won’t work for you.
  6. Less expensive – DSL is much less expensive than satellite internet. Rates will vary depending on your local provider, but when you consider equipment costs and monthly rates, satellite will always cost you more.
  7. Faster speeds – Satellite providers may claim to have lightning fast speeds, but that is not necessarily the case. Many consumers who have switched to satellite with the promise of faster internet speeds have been sorely disappointed.
  8. Skype – There have been reports of Skype users having problems with satellite internet connections. The voice transmission can be garbled or intermittent with satellite while DSL is a much more reliable connection.
  9. Availability – DSL internet is widely available even in rural areas. If you have a phone line, you probably will have DSL available to your home or business.
  10. Satellite is last resort – Because of the expense and unreliability, satellite internet is usually the option of last resort when nothing else is available. If you live in a remote area you may be forced to use satellite, but few customers actually choose it over DSL.

Although satellite internet technology is still evolving, it hasn’t come close to replacing the reliability and affordability of good old DSL and probably never will. With DSL you have a choice of a variety of speeds and price ranges. Naked DSL, which is an internet alone connection without phone service, may also be an option. Depending on your location and specific internet needs, DSL is a much better choice than satellite internet.

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